Clinical Services

Short Term Problem Resolution

HMS prides itself on accurately assessing issues and directing individuals to the right resources.

Individuals who receive short term counseling reduce their visits for medical care by 75%. HMS provides short term counseling through a network of counselors that have a minimum of a Master's degree in the Human Services field and maintain their licensure and certifications through continuing education. This, coupled with specialized training and HMS' wide network of resource, ensures that situations are accurately evaluated and addressed.

When a timely response from the right individual or treatment program is not available, problems often become serious or stay serious. HMS counselors are trained to accurately identify the source of an individual's problem and, as quickly as possible, find a practical solution. While HMS encourages all individuals to meet face to face with counselors, HMS does provide consultations over the telephone. Our mandate is to ensure that employees have access to counseling when they need it, no matter the location.

Referral Services

HMS plays a key role as gatekeeper when needs extend beyond the scope of HMS offerings, assuring quality, continuity of care and cost containment. This role is advantageous for companies because it saves time, money, and keeps employees healthier on and off the job.

HMS counselors always consider the client's best interest and it is not uncommon to seek longer term counseling or additional specialized services beyond the scope of HMS. When individuals find themselves outside of the scope of HMS provisions, HMS assumes the role of gatekeeper ensuring individuals receive appropriate treatment for the primary problem. HMS coordinates employee care with credentialed referral resources. Prior to such referrals, HMS reviews with its client their particular insurance benefits package and educates them on their in-network options. HMS then serves as case manager for all clients referred to outpatient treatment, hospital admissions and follow-up care, tracking the progress of individuals and making sure they are not in treatment for unusually long periods of time.