Does the EAP exhibit the flexibility to customize a plan to suite your organization's needs?

Does the EAP provide 24-hour live coverage?

Does the EAP provide promotional activities and materials throughout the year to ensure that employees are constantly aware of the program services?

Does the EAP offer monthly newsletters?

Does the EAP have an informational and interactive website?

Does the EAP offer a separate newsletter designed specifically for managers and supervisors?

Does the EAP provide an administrative telephone consultation process to help managers address unacceptable job performance?

Does the EAP offer workplace trauma debriefings?

Are professional counselors available to work with employees when they call the EAP for  assistance?

Does the EAP have a comprehensive network of counselors in locations accessible to employees for face-to-face EAP sessions?

Does the EAP have account executives assigned to your organization?

Does the EAP provide utilization reports?

Is the EAP engaged in any other health-related business activities such as inpatient treatment, outpatient treatment, counseling, managed care, or other clinical services?  If yes, what assurances can they give that employees who access the EAP will not be referred internally for profit?  NOTE:  Beware of pricing that is lower than most EAP vendors.  This is often an indication that your health insurance coverage will be used to make up the difference!

Does the EAP help you retain your most valuate asset?

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